SHIPPING & RETURNS

SHIPPING POLICY

This policy explains how orders are shipped by Magthomas.

1. Global Shipping: We ship worldwide.

2. Delivery Time: 5–25 business days on average (customs/remote areas may take longer).

3. Processing: Orders handled within 1–3 business days after payment. No processing on weekends or holidays.

4. Tracking: Tracking number and carrier info sent by email once dispatched.

5. Customs/Duties: Customers are responsible for local duties/taxes.

6. Failed Deliveries: Incorrect/incomplete addresses that cause returns require reshipping fees.

7. Delays: Magthomas is not responsible for customs or carrier delays.

At Magthomas, refunds are issued as store credit (digital gift card).

1. Refund Method: Refunds = non-expiring digital gift card. No cash, bank, or card refunds.

2. Timeline: Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible:

● Items outside the 7-day return window;

● Items not in returnable condition;

● Shipping fees & taxes.

4. Gift Cards: Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items: Contact us within 7 days if your order is defective or incorrect. 📧 ceodobomgosto@gmail.com